Support

Need help with Earned? We're here for it.

Contact us

Email support@earnedapp.online for account issues, billing questions, bug reports, or anything else. Do not send passwords, full card details or voucher codes by email.

Common requests

• Delete my family's account and data. Use the account deletion option in the app's settings, or email us and we'll process the request. See our Privacy Policy for what is and isn't retained afterward.
• Billing or subscription question. If you subscribed through Google Play or the App Store, that store manages your billing and refunds directly; we're still happy to help if something looks wrong.
• A reward wasn't fulfilled. Check the request status before trying again. Email us with the request identifier and a description of the problem; we'll look into it with our fulfillment partner.
• Something in the app seems broken. Tell us what you were doing, what you expected, and what happened instead. Screenshots help.

Frequently asked questions

For general questions about how Earned works, including reward progress, screen-time monitoring and privacy, see the FAQ on our homepage.

Legal

See our Privacy Policy and Terms of Service.